Richard Steggall, CEO of Urban FT, A DotCom Magazine Exclusive Interview

Richard Steggall - CEO - Urban FT
Richard Steggall - CEO - Urban FT

Richard Steggall is the CEO of Urban FT, Richard is a thought leader, influencer, visionary, and successful entrepreneur. Richard provides the leadership and energy that has inspired the creation of Urban FT.
Richard Steggall joins other leading Bestselling Authors, International Speakers & Entrepreneur, CEOs and Founders taking part in our Leader Roundtable Interview Series. The DotCom Magazine editorial team is delighted to have Richard join us for our Leader Roundtable Interview.

Let’s start by telling us about your business.

At Urban FT, our vision is to arm financial institutions with the innovation they need to break free from fragmented and over complex banking, payments and FinTech ecosystems. We help them leverage the power of technology to dream big and deliver exceptional. Notably, we enable clients to deliver an exceptional customer experience through the world’s first and most capable FinTech Core, X-35. Through this, we help clients challenge the status quo, tackle real problems and deliver tomorrow’s FinTech innovations today.

Q: Please tell us how you make sure your customers will become raving fans of your company?

We offer a different approach to innovation and FinTech activation than what our customers expect and what they’re used to in today’s marketplace. Our service model is based on an end-to-end methodology. We start by addressing the problems that a financial institution’s own users have and, in turn, we end up solving the problems the FI has – whether they know they have them or not. This robust problem-solving model is what helps our clients deliver exceptional outcomes.

Q: Please tell us the one thing that separates your business from the competition?

We make innovation possible in a way that was previously impossible for regional banks and credit unions. Launching the industry’s first FinTech Core recently, we’ve now left our perceived competition behind.

Q: And to finish this section, Please tell us what is the one major key to your company’s success?

Being a mission-driven organization, one major key to our success has been the continuous sharing of ideas on how to do things better.

Q: For our readers just starting to build a company, what advice can you give entrepreneurs just starting out with a new venture?

When starting out on a new venture, you must first accept that mistakes are acceptable.

Q: For entrepreneurs seeking to build a business as successful as yours, what big piece of advice can you give them when times get a little challenging?

Business is a combination of hard work and luck. If you don’t persevere through the hard times, you’ll never get to benefit from the good luck that could be waiting for you along the journey.

Q: In today’s fast changing business environment, how do you stay abreast of things?

Having a clientele comprised largely of community banks, I must keep a finger on the pulse of local, national and international developments and respond accordingly to any emerging changes and trends that will impact my goals and strategies. Whenever I see a headline, I consider how this may impact clients and the business.

Q: What is your “Why”? In one sentence, why do you get up in the morning?

I have fun doing what I do.

Q: In one sentence, what is the most important thing one has to do to be a great leader?

To be a great leader, one must embrace their own mistakes and shortcomings.

Q: In one sentence, describe how important your customers are to your business?

Striving to deliver exceptional results to our customers is at the very core of our purpose.

Q: In one sentence, describe a positive way that technology can make the world a better place?

Technology can improve the world by automating the boring but without taking away from the personal.

Q: In one sentence, tell us something positive to motivate our readers?

Despite the economic doom and gloom, now more so than ever is the time to become an entrepreneur as challenges call for solutions.

Q: In one sentence, tell us how you start your day to get ready?

I make sure I am well fed, caffeinated and energized to take on the day.

Q: In one sentence, describe how you handle rejection and setback?

Rejection is part of the daily hustle required to survive in business.

Q: In one sentence, describe what your hiring philosophy is?

I hire the best person for the job – no matter who he, she or they may be or where they come from.

Q: In one sentence, describe how you keep your sanity in a competitive business environment?

I make a point to mentally let go of all the small frustrations before I finish work for the day.


Richard Steggall, thank you so much for participating in the DotCom Magazine Leader Roundtable Interview Series. We appreciate you participating in this important roundtable interview series, and helping our readers learn more about what it takes to build a great company and become a great leader. We wish you, your family, and of course Urban FT, nothing but the best.