Are employees getting prioritized ahead of customers in the present dispensation?
This is an undisputed fact about leadership: When leaders place the appropriate values on their employees, careers advance and such companies attain peak performance.
Placing the right value on individuals is an essential soft skill which requires the right mentality to be effectively demonstrated. Getting right ensures the optimization productivity which results in more quality service and profit for businesses.
For leaders and potential leaders who have been saddled with the responsibility of motivating follows to attain peak performance, let us look at some habits that distinguishes exceptional leaders. You can identify exceptional leaders from these qualities.
1. They value trust and use it judiciously
You can tell a leader values people and appreciates human capital from how they promote trust. Such individuals create an enabling environment for everyone to take calculated risks, make employees feel secure and insured to create, demonstrate ideas a d contribute their quota to the company’s progress without fear of backlash. All these results from trust.
Trust is hard to come by in corporate circles. A good number of research has shown that lots of workers do not trust their employers while another half consider their employers to be open and upfront in their interactions. A lot of employees think their employers are insincere.
2. They recognize their people (real recognize real)
What was obtainable in the past when employees were lured into organizations due to the various attractive benefits and fancy perks is no longer as effective as it used to be. From a survey by the Achievers Workforce Institute which observed 4,200 employees and 1,600 HR leaders to ascertain the keys to engagement and retention, it was discovered that employee recognition was the simple key.
The Achievers’ 2022 State of Recognition Report shows that 48% of employees say culture has deteriorated during the pandemic. Conclusions reached from the results published points to lack of communication, lack of employee input and lack of meaningful connection as the identifiable factors responsible for this deterioration.
HR leaders must leverage time and resources to build recognition training programs aimed at the mechanism of properly sending meaningful recognitions. This will inspire positive culture which is retention worthy to build an organization that will attract the best talents.
3. They prioritize their employees over their customers
True leaders always place their employees above their customers. How employees are treated should be the standard for how customers should be treated. Great leaders understand their employees to be their foremost customers. Once employees receive adequate training and empowerment, they become more productive and improve an organization.
Employees who are well taken care of will subsequently repay employers by taking care of the customers who pay for products and services.