Jonathan Shroyer, Chief Customer Experience Innovation Officer, Arise Virtual Solutions Inc., A DotCom Magazine Exclusive Interview

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About Jonathan Shroyer and Arise Virtual Solutions Inc.:

Arise Virtual Solutions has created a disruptive technology platform that connects the world’s biggest brands with a previously untapped network of small business owners and their agents. This entrepreneurial network of work-from-home Service Partners creates exceptional customer experiences that increase sales, improve loyalty, and speed customer growth. The Arise® Platform enables Brands to transform the relationship between their company and their customers through state-of-the-art security, access to Brand advocates, and on-demand flexible capacity to handle sudden or seasonal volume changes.

The Arise® Platform is the future of customer care.

Changing customer experience dynamics to accelerate unparalleled business results

Arise was founded on a simple, but incredibly powerful mission: To change the way the world works. We continuously deliver powerful solutions, and drive differentiated results, while making a positive impact on the world we live in.
Recognized as a virtual customer experience management pioneer, Arise has been delivering services in the cloud through a network of tens of thousands of independent, virtual customer service, sales, and technical support providers in the United States, Canada, and Europe.

Vision statement

Arise is changing the way the world WORKS.

We do this by leveraging the power of secure and scalable platforms to access high quality, trustworthy and flexible solutions, and connect them in real‐time to companies seeking superior and differentiated performance. In the process, we create wins for our Clients, their Customers, and our Service Partners.

Who we are

We are a global leader in delivering powerful customer solutions — delighting our clients and their customers with transformative results and experiences through the Arise network of Service Partners – consisting of thousands of virtual call centers, and tens of thousands of their agents. We are focused on fostering a collaborative relationship centered on client objectives, values, and culture with a diverse network of virtual call centers located in the United States, Canada, and the United Kingdom. Infused throughout our organization is a passion for ingenuity and innovation — a desire to push the boundaries and invent the unexpected, by embracing the possibilities and empowering people and our partners to make a difference in the relentless pursuit of excellence.

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Andy Jacob, Founder and CEO of The Jacob Group, brings over three decades of executive sales experience, having founded and led startups and high-growth companies. Recognized as an award-winning business innovator and sales visionary, Andy's distinctive business strategy approach has significantly influenced numerous enterprises. Throughout his career, he has played a pivotal role in the creation of thousands of jobs, positively impacting countless lives, and generating hundreds of millions in revenue. What sets Jacob apart is his unwavering commitment to delivering tangible results. Distinguished as the only business strategist globally who guarantees outcomes, his straightforward, no-nonsense approach has earned accolades from esteemed CEOs and Founders across America. Andy's expertise in the customer business cycle has positioned him as one of the foremost authorities in the field. Devoted to aiding companies in achieving remarkable business success, he has been featured as a guest expert on reputable media platforms such as CBS, ABC, NBC, Time Warner, and Bloomberg. Additionally, his companies have garnered attention from The Wall Street Journal. An Ernst and Young Entrepreneur of The Year Award Winner and Inc500 Award Winner, Andy's leadership in corporate strategy and transformative business practices has led to groundbreaking advancements in B2B and B2C sales, consumer finance, online customer acquisition, and consumer monetization. Demonstrating an astute ability to swiftly address complex business challenges, Andy Jacob is dedicated to providing business owners with prompt, effective solutions. He is the author of the online "Beautiful Start-Up Quiz" and actively engages as an investor, business owner, and entrepreneur. Beyond his business acumen, Andy's most cherished achievement lies in his role as a founding supporter and executive board member of The Friendship Circle-an organization dedicated to providing support, friendship, and inclusion for individuals with special needs. Alongside his wife, Kristin, Andy passionately supports various animal charities, underscoring his commitment to making a positive impact in both the business world and the community.