What Is A Business Phone System And Why Does It Matter

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A business phone system is typically a multiline telephone system that businesses use to communicate with other parties, whether customers or suppliers, for example. Even though there are many other ways to communicate, such as email or over social media, there are times when all of us just actually want to talk to a real-life person, and not an automated system or chat online to a bot. The type of business phone system will obviously depend on the size and need of your business, so this article explores some options and why they matter.

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What Is A Business Phone System?

A telephone system is different from a telephone line. A telephone line is a tangible wire that connects a phone to a telephone network. A telephone phone system is an interconnection, or connection, of several telephones, usually used by businesses, so they’re able to deal with a large volume of customers at once.

Some business phone system providers may also host phone systems. What this basically means is that the host of this phone system is located off-site. This can lead to reduced maintenance costs, no hassle regarding the upgrading of software, and a reduction in service downtime, simply because the service provider tends to deal with these issues.

Although businesses often pay a higher monthly fee, they pay lower upfront costs, which may be a good option if a business is operating on an already tight budget and needs to access this service to generate more sales. If this is something you’re interested in, you may want to compare what services are available where you are by checking out https://compareyourbusinesscosts.co.uk/ and alternatively, you may want to consider a digital private branch exchange (PBX), which will allow you to have customers waiting for queues, business hour settings to route out of hours calls and call conferencing. However, this would take up office space as it requires a telecom closet unless you opt for an IP PBX.

You can opt for a hybrid business phone system, which is one that uses a combination of both digital and internet phone systems. It allows businesses to upgrade their phone system whilst also using existing phone networks. This makes a hybrid phone system a good stepping stone for businesses making the transition from a digital phone system to a VoIP one. There is an advantage of using a hybrid phone system because, should either the digital or internet one fail, a business can rely on the other by automatically routing calls to it.

The Importance Of Business Phone Systems

It’s vital for most businesses, like yours, to have a good phone system. This is because it keeps you connected to customers as well as colleagues, regardless of whether they’re on or off-site. Nowadays, it doesn’t matter the size of your business because it needs to have a business phone system in place as standard. This is more so if it relies on telecommunications for the bulk of its business, for example, if it’s a call center or hotel that relies on telephone bookings.

Nevertheless, even if your business isn’t reliant on telephone sales, it’ll still need a top-notch phone system, which you shouldn’t compromise on. Customers don’t like to be kept waiting, nor do they tend to have patience with businesses with telephone lines that constantly have issues, especially if the reason for their call is time-sensitive. Therefore, set time aside to ensure you have adequate time to research business phone providers, so you not only know what’s available but that you’ve got the best deal for your business. This will pay dividends later down the line because your customers will appreciate this, which could be shown by increased sales. What’s more, your business will appear more professional in its approach, as it can handle telephone calls efficiently and effectively.

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Research has shown that customers are likely to go to another business if they have to wait to connect to speak to someone over the phone, which could potentially mean a loss in sales. Without customers, then your business is likely to suffer. At the very least, you should have a good inbound and outbound telephone system to cater to your customers’ needs no matter where either of you is, during the opening hours of your business. This doesn’t mean you have to opt for the most expensive, instead, look for one that meets the needs of your customers and business, compare what’s available to you, and then make your decision. This way, you’re more than likely to find a business phone system that’s right for your business.

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Andy Jacob, Founder and CEO of The Jacob Group, brings over three decades of executive sales experience, having founded and led startups and high-growth companies. Recognized as an award-winning business innovator and sales visionary, Andy's distinctive business strategy approach has significantly influenced numerous enterprises. Throughout his career, he has played a pivotal role in the creation of thousands of jobs, positively impacting countless lives, and generating hundreds of millions in revenue. What sets Jacob apart is his unwavering commitment to delivering tangible results. Distinguished as the only business strategist globally who guarantees outcomes, his straightforward, no-nonsense approach has earned accolades from esteemed CEOs and Founders across America. Andy's expertise in the customer business cycle has positioned him as one of the foremost authorities in the field. Devoted to aiding companies in achieving remarkable business success, he has been featured as a guest expert on reputable media platforms such as CBS, ABC, NBC, Time Warner, and Bloomberg. Additionally, his companies have garnered attention from The Wall Street Journal. An Ernst and Young Entrepreneur of The Year Award Winner and Inc500 Award Winner, Andy's leadership in corporate strategy and transformative business practices has led to groundbreaking advancements in B2B and B2C sales, consumer finance, online customer acquisition, and consumer monetization. Demonstrating an astute ability to swiftly address complex business challenges, Andy Jacob is dedicated to providing business owners with prompt, effective solutions. He is the author of the online "Beautiful Start-Up Quiz" and actively engages as an investor, business owner, and entrepreneur. Beyond his business acumen, Andy's most cherished achievement lies in his role as a founding supporter and executive board member of The Friendship Circle-an organization dedicated to providing support, friendship, and inclusion for individuals with special needs. Alongside his wife, Kristin, Andy passionately supports various animal charities, underscoring his commitment to making a positive impact in both the business world and the community.